The site engineering team has identified a high-voltage failure along with multiple UPS failures affecting the suite. Vendor teams and Digital Realty personnel are on site and continuing investigation and repair efforts.
We will provide further updates as more information becomes available or when the facility delivers their next update.
Posted Nov 30, 2025 - 18:08 CST
Identified
We’ve received an update from the facility regarding the incident that began at approximately 21:30 CET. The provider has escalated this to a Red Incident – Electrical Services Issue / Critical Impact. Their engineering team reports an issue with the UPS supporting our suite, resulting in a loss of critical IT load. The site team is actively investigating the source and the full scope of the impact.
We will provide additional updates as more information becomes available or when the facility delivers their next update.
Posted Nov 30, 2025 - 16:59 CST
Investigating
We are investigating a service-impacting event in the AMS7 data center. Monitoring is showing loss of connectivity to multiple network devices, and we have also received upstream circuit alarms. The facility reported a utility power disturbance resulting in an automatic transfer to generator power around 21:30 CET, but the full scope and impact are still being confirmed.
Engineering is actively working to regain access to the affected infrastructure. A support case has been opened with the facility, and an onsite engineer is en route.
Posted Nov 30, 2025 - 16:28 CST
This incident affected: Bare Metal and Dedicated Cloud Services (Amsterdam).