All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam ? Operational
Ashburn ? Operational
Atlanta ? Operational
Chicago ? Operational
Dallas ? Operational
London ? Operational
New Jersey ? Operational
Phoenix ? Operational
San Jose ? Operational
Seattle ? Operational
Singapore ? Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Operational
Customer Ticketing Operational
Phone Support Operational
Compass Portal ? Operational
Main Website ? Operational
Compass API ? Operational
Intelligent Monitoring ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance in Chicago Data Center - Internet Augmentation Jul 15, 2024 22:00 - Jul 16, 2024 00:00 CDT
Notification:
Start Time: Monday July 15, 2024, 22:00 CDT (UTC-5)
End Time: Tuesday July 16, 2024, 00:00 CDT (UTC-5)
Event Location: Chicago data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Chicago data center with additional circuits. No impact on network connectivity is expected as a result of this activity.

Details and approved notification language are in the attached document.

Posted on Jul 14, 2024 - 10:14 CDT
Past Incidents
Jul 15, 2024

No incidents reported today.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Completed - This change was rolled back and will be re-attempted at a future time to be determined.
Jul 10, 23:09 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 22:00 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Chicago data center network infrastructure.

Start Time: Wednesday July 10, 2024, 22:00 CDT (UTC-5)
End Time: Thursday July 11, 2024, 00:00 CDT (UTC-5)
Event Location: Chicago data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Chicago data center with additional circuits. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/


Thank you,
HorizonIQ Technical Support

Jul 8, 18:18 CDT
Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 07:34 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 10:15 CDT
Investigating - Dear Valued Customers,

We are writing to inform you that our DAL6 facility in Dallas experienced a utility power interruption on May 28, 2024, at 7:53 AM CDT. We are currently operating on generator-backed power, and all backup systems have functioned as expected. There has been no impact on our customers' services.

Please rest assured that all services, including Remote Hands, installations, and work visits, are continuing as usual according to our standard procedures.

We appreciate your understanding and patience. Should you have any questions or concerns, please do not hesitate to reach out to our support team.

Thank you for your continued trust and support.

Sincerely,

HorizonIQ Technical Support & Operations

May 28, 10:15 CDT
Resolved - This incident has been resolved.
Jul 9, 07:34 CDT
Identified - The issue's root cause has been identified and remediation are in progress. Please check back here for updates.

Thank you!
HorizonIQ Technical Support & Operations

Jun 4, 07:43 CDT
Investigating - Dear Valued Customers,

HorizonIQ is currently experiencing a problem receiving email from external sources. Current testing confirms our ability to send email to external sources. We are working with our upstream service provider to identify the root cause and resolve the issue. Until the issue is fully resolved, if immediate support is required please communicate with Support personnel by opening a case in the Compass portal (https://compass.horizoniq.com/), or call our toll-free support number listed below. We will post further updates as they become available.

1-877-843-4662

Sincerely,

HorizonIQ Technical Support & Operations

Jun 3, 21:10 CDT
Jul 8, 2024
Completed - The scheduled maintenance has been completed.
Jul 8, 22:57 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 8, 22:35 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 21:00 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Secaucus data center network infrastructure.

Start Time: Monday July 8, 2024, 22:00 EDT (UTC-4)
End Time: Tuesday July 9, 2024, 00:00 EDT (UTC-4)
Event Location: Secaucus data center
Impact: None

Event description: HorizonIQ engineers will routing policy in the Secaucus data center network. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/


Thank you,
HorizonIQ Technical Support

Jul 5, 08:41 CDT
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.

Jul 1, 2024

No incidents reported.