HorizonIQ Status

All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational

Amsterdam Operational

Ashburn Operational

Atlanta Operational

Chicago Operational

Dallas Operational

London Operational

New Jersey Operational

Phoenix Operational

San Jose Operational

Seattle Operational

Singapore Operational

Virtual Cloud Platforms Operational

Chicago - Virtual Private Cloud Operational

Chicago - Disaster Recovery Service Operational

Chicago - Cloud Connect Backup Service Operational

Chicago - Public Cloud Operational

Phoenix - Virtual Private Cloud Operational

Phoenix - Disaster Recovery Service Operational

Phoenix - Cloud Connect Backup Service Operational

Phoenix - Public Cloud Operational

New Jersey - Virtual Private Cloud Operational

New Jersey - Disaster Recovery Service Operational

Managed Storage Services Operational

Atlanta - Block Storage Operational

Dallas - Block Storage Operational

New Jersey - Block Storage Operational

San Jose - Block Storage Operational

Customer Tools Operational

Customer Ticketing Operational

Phone Support Operational

Compass Portal Operational

Main Website Operational

Compass API Operational

Intelligent Monitoring Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Telehouse Singapore Data Center Power Maintenance Notification Nov 22, 2024 09:00-16:00 CST

Maintenance Details (SGT):

On Friday, November 22, 2024, from 11:00 PM to 6:00 AM SGT, we will be performing scheduled power maintenance at our Singapore data center. During this time, the facility will transition from primary power to backup generators to ensure uninterrupted operation. All systems will remain fully powered, and no service disruptions are expected.

Start Date/Time: November 22, 2024 - 11:00 PM SGT
End Date/Time: November 23, 2024 - 6:00 AM SGT

For any additional information or assistance during the maintenance window, please contact HorizonIQ Support at (877) 843-4662, option 2, then option 1.
Posted on Sep 13, 2024 - 12:47 CDT

Past Incidents

Sep 13, 2024

No incidents reported today.

Sep 12, 2024

Atlanta Internet Augmentation

Completed - This maintenance activity is being canceled for tonight. It will be rescheduled for a future date that is to be determined.
Sep 12, 20:59 CDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 12, 18:02 CDT

Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Atlanta data center network infrastructure.

Start Time: Thursday September 12, 2024, 22:00 EDT (UTC-4)
End Time: Friday September 13, 2024, 00:00 EDT (UTC-4)
Event Location: Atlanta data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Atlanta data center with an additional circuit. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/

Thank you,
HorizonIQ Technical Support
Sep 12, 17:52 CDT

Sep 11, 2024

Chicago Internet Change

Completed - The scheduled maintenance has been completed.
Sep 11, 22:22 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 22:00 CDT

Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Chicago data center network infrastructure.

Start Time: Wednesday September 11, 2024, 22:00 CDT (UTC-5)
End Time: Thursday September 12, 2024, 00:00 CDT (UTC-5)
Event Location: Chicago data center
Impact: None

Event description: HorizonIQ engineers will modify internet circuits for the Chicago data center. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/

Thank you,
HorizonIQ Technical Support
Sep 10, 20:38 CDT

Secaucus Internet Migration

Completed - The scheduled maintenance has been completed.
Sep 11, 00:55 CDT

Verifying - Verification is currently underway for the maintenance items.
Sep 11, 00:32 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 CDT

Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Secaucus data center network infrastructure.

Start Time: Tuesday September 10, 2024, 22:00 EDT (UTC-4)
End Time: Wednesday September 11, 2024, 02:00 EDT (UTC-4)
Event Location: Secaucus data center
Impact: None

Event description: HorizonIQ engineers will add additional internet circuits to the Secaucus data center and move traffic to them. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/

Thank you,
HorizonIQ Technical Support
Sep 9, 08:20 CDT

Sep 10, 2024

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

Atlanta Internet Augmentation

Completed - The scheduled maintenance has been completed.
Sep 5, 21:19 CDT

Verifying - Verification is currently underway for the maintenance items.
Sep 5, 21:17 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:00 CDT

Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Atlanta data center network infrastructure.

Start Time: Thursday September 5, 2024, 22:00 EDT (UTC-4)
End Time: Friday September 6, 2024, 00:00 EDT (UTC-4)
Event Location: Atlanta data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Atlanta data center with an additional circuit. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/

Thank you,
HorizonIQ Technical Support
Sep 3, 21:08 CDT

London Internet Augmentation

Completed - The scheduled maintenance has been completed.
Sep 5, 16:36 CDT

Verifying - Verification is currently underway for the maintenance items.
Sep 5, 16:31 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 16:00 CDT

Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the London data center network infrastructure.

Start Time: Thursday September 5, 2024, 22:00 BST (UTC+1)
End Time: Friday September 6, 2024, 00:00 BST (UTC+1)
Event Location: London data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the London data center with an additional circuit. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/

Thank you,
HorizonIQ Technical Support
Sep 3, 21:10 CDT

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.