In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 03, 2026 - 10:00 CDT
Apr 03, 2026 - 10:00 CDT
Scheduled - Engineering will be performing scheduled work on Cloud Connect Backup service in the ORD data center. This service will be unavailable for a significant portion of the maintenance window while this work is completed.
Impact:
• Backups relying on Veeam Cloud Connect may be delayed while the work is in progress
• No production impact expected outside of backup workflows
Should you have any questions, please reach out to our support team for assistance. We appreciate your patience, as this work is required to maintain stability of the platform.
Apr 3, 2026 10:00-16:00 CDT
Impact:
• Backups relying on Veeam Cloud Connect may be delayed while the work is in progress
• No production impact expected outside of backup workflows
Should you have any questions, please reach out to our support team for assistance. We appreciate your patience, as this work is required to maintain stability of the platform.
Apr 3, 2026 10:00-16:00 CDT
About This Site
This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.
For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.
Bare Metal and Dedicated Cloud Services
Operational
Amsterdam
Operational
Ashburn
Operational
Atlanta
Operational
Chicago
Operational
Dallas
Operational
London
Operational
New Jersey
Operational
Phoenix
Operational
San Jose
Operational
Seattle
Operational
Singapore
Operational
Virtual Cloud Platforms
Under Maintenance
Chicago - Virtual Private Cloud
Operational
Chicago - Disaster Recovery Service
Operational
Chicago - Cloud Connect Backup Service
Under Maintenance
Chicago - Public Cloud
Operational
Phoenix - Virtual Private Cloud
Operational
Phoenix - Disaster Recovery Service
Operational
Phoenix - Cloud Connect Backup Service
Operational
Phoenix - Public Cloud
Operational
New Jersey - Virtual Private Cloud
Operational
New Jersey - Disaster Recovery Service
Operational
Managed Storage Services
Operational
Atlanta - Block Storage
Operational
Dallas - Block Storage
Operational
New Jersey - Block Storage
Operational
San Jose - Block Storage
Operational
Customer Tools
Operational
Customer Ticketing
Operational
Phone Support
Operational
Compass Portal
Operational
Main Website
Operational
Compass API
Operational
Intelligent Monitoring
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance