All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam Operational
Ashburn Operational
Atlanta Operational
Chicago Operational
Dallas Operational
London Operational
New Jersey Operational
Phoenix Operational
San Jose Operational
Seattle Operational
Singapore Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Operational
Customer Ticketing Operational
Phone Support Operational
Compass Portal Operational
Main Website Operational
Compass API Operational
Intelligent Monitoring Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 28, 2026

No incidents reported today.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026
Completed - The scheduled maintenance has been completed.
Apr 22, 16:00 CDT
Update - Work has concluded in the Phoenix (PHX) data center. Work in the Chicago (ORD) data center will continue until 5pm CDT.
Apr 22, 15:58 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 10:00 CDT
Scheduled - Engineering will be performing scheduled work on Cloud Connect Backup service in the ORD and PHX data centers. This service will be unavailable for a significant portion of the maintenance window while this work is completed.

Impact:
• Backups relying on Veeam Cloud Connect may be delayed while the work is in progress
• No production impact expected outside of backup workflows

Should you have any questions, please reach out to our support team for assistance. We appreciate your patience, as this work is required to maintain stability of the platform.

Apr 20, 11:54 CDT
Apr 21, 2026

No incidents reported.

Apr 20, 2026

No incidents reported.

Apr 19, 2026

No incidents reported.

Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.