All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam ? Operational
Ashburn ? Operational
Atlanta ? Operational
Chicago ? Operational
Dallas ? Operational
London ? Operational
New Jersey ? Operational
Phoenix ? Operational
San Jose ? Operational
Seattle ? Operational
Singapore ? Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Operational
Customer Ticketing Operational
Phone Support Operational
Compass Portal ? Operational
Main Website ? Operational
Compass API ? Operational
Intelligent Monitoring ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Details (SGT):

On Friday, November 22, 2024, from 11:00 PM to 6:00 AM SGT, we will be performing scheduled power maintenance at our Singapore data center. During this time, the facility will transition from primary power to backup generators to ensure uninterrupted operation. All systems will remain fully powered, and no service disruptions are expected.

Start Date/Time: November 22, 2024 - 11:00 PM SGT
End Date/Time: November 23, 2024 - 6:00 AM SGT

For any additional information or assistance during the maintenance window, please contact HorizonIQ Support at (877) 843-4662, option 2, then option 1.

Posted on Sep 13, 2024 - 12:47 CDT
Past Incidents
Oct 9, 2024

No incidents reported today.

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024
Completed - The scheduled maintenance has been completed.
Oct 4, 15:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 11:00 CDT
Update - This maintenance has been rescheduled to the following window.

Start Time: Saturday October 05, 2024, 00:00 SGT (UTC+8)
End Time: Saturday October 05, 2024, 04:00 SGT (UTC+8)

Oct 2, 10:08 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Singapore data center network infrastructure.

Start Time: Thursday October 03, 2024, 00:00 SGT (UTC+8)
End Time: Thursday October 03, 2024, 04:00 SGT (UTC+8)
Event Location: Singapore data center
Impact: Reduced redundancy

Event description: One of the vendors providing internet connectivity to the Singapore data center will perform maintenance. During this time, internet connectivity will be provided by remaining circuits.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/


Thank you,
HorizonIQ Technical Support

Sep 26, 20:18 CDT
Oct 3, 2024

No incidents reported.

Oct 2, 2024
Completed - The scheduled maintenance has been completed.
Oct 2, 15:21 CDT
Verifying - Verification is currently underway for the maintenance items.
Oct 2, 15:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 15:00 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Amsterdam data center network infrastructure.

Start Time: Wednesday October 02, 2024, 22:00 CEST (UTC+2)
End Time: Thursday October 03, 2024, 00:00 CEST (UTC+2)
Event Location: Amsterdam data center
Impact: None

Event description: HorizonIQ engineers will update routing policy at Amsterdam data center. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/


Thank you,
HorizonIQ Technical Support

Oct 2, 10:23 CDT
Oct 1, 2024
Completed - The scheduled maintenance has been completed.
Oct 1, 23:06 CDT
Verifying - Verification is currently underway for the maintenance items.
Oct 1, 22:49 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 22:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Sep 26, 17:17 CDT
Scheduled - Notification:
Start Time: Tuesday October 01, 2024, 22:00 CDT (UTC-5)
End Time: Wednesday October 02, 2024, 02:00 CDT (UTC-5)
Event Location: Chicago data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Chicago data center with additional circuits. No impact on network connectivity is expected as a result of this activity.

Thank you,

HorizonIQ Technical Support & Operations Department

Sep 26, 17:16 CDT
Completed - The scheduled maintenance has been completed.
Oct 1, 21:27 CDT
Verifying - Verification is currently underway for the maintenance items.
Oct 1, 21:21 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 21:00 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Atlanta data center network infrastructure.

Start Time: Tuesday October 01, 2024, 22:00 EDT (UTC-4)
End Time: Wednesday October 02, 2024, 00:00 EDT (UTC-4)
Event Location: Atlanta data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Atlanta data center with an additional circuit. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/


Thank you,
HorizonIQ Technical Support

Sep 27, 10:30 CDT
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.