All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam ? Operational
Ashburn ? Operational
Atlanta ? Operational
Chicago ? Operational
Dallas ? Operational
London ? Operational
New Jersey ? Operational
Phoenix ? Operational
San Jose ? Operational
Seattle ? Operational
Singapore ? Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Operational
Customer Ticketing Operational
Phone Support Operational
Compass Portal ? Operational
Main Website ? Operational
Compass API ? Operational
Intelligent Monitoring ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Chicago Routing Updates Feb 18, 2025 22:00 - Feb 19, 2025 02:00 CST
Update - This maintenance activity has been rescheduled for a later date.
Feb 11, 2025 - 16:55 CST
Scheduled - HorizonIQ Engineering will groom circuits and update routing policy at the Chicago data center. During this time, redundancy will be reduced as circuits are re-homed. No impact to services are expected during this activity.

You can stay updated throughout the window on our HorizonIQ Status website:
https://ot.horizoniq.com/

Thank you,
HorizonIQ Technical Support

Feb 07, 2025 - 13:13 CST
Past Incidents
Feb 18, 2025

No incidents reported today.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025

No incidents reported.

Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025
Resolved - This incident has been resolved.
Feb 7, 15:20 CST
Identified - We have identified the issue and are working towards a resolution.
Feb 6, 14:54 CST
Investigating - We are currently investigating an issue affecting inbound email delivery. If you need technical assistance, please visit our support portal at compass.horizoniq.com or call 1-877-843-7627 and select option 2 for support.
Feb 5, 09:38 CST
Feb 6, 2025
Feb 5, 2025
Feb 4, 2025

No incidents reported.