All Systems Operational

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This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam ? Operational
Ashburn ? Operational
Atlanta ? Operational
Chicago ? Operational
Dallas ? Operational
London ? Operational
New Jersey ? Operational
Phoenix ? Operational
San Jose ? Operational
Seattle ? Operational
Singapore ? Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Operational
Customer Ticketing Operational
Phone Support Operational
Compass Portal ? Operational
Main Website ? Operational
Compass API ? Operational
Intelligent Monitoring ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Singapore Internet Augmentation Jul 29, 2024 11:00-13:00 CDT
This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Singapore data center network infrastructure.

Start Time: Tuesday July 30, 2024, 00:00 SGT (UTC+8)
End Time: Tuesday July 30, 2024, 02:00 SGT (UTC+8)
Event Location: Singapore data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Singapore data center with additional circuits. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/


Thank you,
HorizonIQ Technical Support
Posted on Jul 23, 2024 - 15:33 CDT
Past Incidents
Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024
Chicago Data Center SAN Storage Array Power Maintenance
Completed - The scheduled maintenance has been completed.
Jul 25, 14:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 10:00 CDT
Scheduled - Devices involved: CHI SAN Storage Array

Impact: No Downtime Expected

Event Duration: 4 hours

Description: HorizonIQ – Power Maintenance Rack 15-18

Event: During this maintenance data center technicians will be performing work to replace APC power unit on Side A in rack 15-18 that contains SAN storage.

During the maintenance temporary APC power will be stand-up to provide power redundancy. The power will be moved A to temporary supply and then to new A side.

You can stay updated throughout the window on our HorizonIQ Status website: https://ot.horizoniq.com/

Thank You,
HorizonIQ Technical Support Department
Jul 22, 19:27 CDT
Jul 24, 2024

No incidents reported.

Jul 23, 2024
COMPASS PORTAL OUTAGE
Resolved - The issue with the Compass portal has been resolved. Thank you for your patience!!!

HorizonIQ Technical Support
Jul 23, 11:13 CDT
Monitoring - The Compass portal: https://compass.horizoniq.com/ is up and running without any issues. We are continuing to monitor the portal and will report back any status changes.

Thank you!

HorizonIQ Technical Support Department
Jul 23, 09:44 CDT
Investigating - We are currently investigating an outage with the Compass portal. https://compass.horizoniq.com/

Our team is working to identify the root cause of the issue and remediation steps to resolve the issue.
If you need to contact HorizonIQ support, please call us at: (877) 843-4662 Option 2, and then 1.

Thank you,

HorizonIQ Technical Support Department
Jul 23, 09:07 CDT
Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024

No incidents reported.

Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Maintenance in Chicago Data Center - Internet Augmentation
Completed - The scheduled maintenance has been completed.
Jul 15, 22:26 CDT
Verifying - Verification is currently underway for the maintenance items.
Jul 15, 22:20 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 22:00 CDT
Scheduled - Notification:
Start Time: Monday July 15, 2024, 22:00 CDT (UTC-5)
End Time: Tuesday July 16, 2024, 00:00 CDT (UTC-5)
Event Location: Chicago data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Chicago data center with additional circuits. No impact on network connectivity is expected as a result of this activity.

Details and approved notification language are in the attached document.
Jul 14, 10:14 CDT
Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

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