Monitoring - A fix has been implemented and we are monitoring the results.
May 28, 2024 - 10:15 CDT
Investigating - Dear Valued Customers,

We are writing to inform you that our DAL6 facility in Dallas experienced a utility power interruption on May 28, 2024, at 7:53 AM CDT. We are currently operating on generator-backed power, and all backup systems have functioned as expected. There has been no impact on our customers' services.

Please rest assured that all services, including Remote Hands, installations, and work visits, are continuing as usual according to our standard procedures.

We appreciate your understanding and patience. Should you have any questions or concerns, please do not hesitate to reach out to our support team.

Thank you for your continued trust and support.

Sincerely,

HorizonIQ Technical Support & Operations

May 28, 2024 - 10:15 CDT
Identified - The issue's root cause has been identified and remediation are in progress. Please check back here for updates.

Thank you!
HorizonIQ Technical Support & Operations

Jun 04, 2024 - 07:43 CDT
Investigating - Dear Valued Customers,

HorizonIQ is currently experiencing a problem receiving email from external sources. Current testing confirms our ability to send email to external sources. We are working with our upstream service provider to identify the root cause and resolve the issue. Until the issue is fully resolved, if immediate support is required please communicate with Support personnel by opening a case in the Compass portal (https://compass.horizoniq.com/), or call our toll-free support number listed below. We will post further updates as they become available.

1-877-843-4662

Sincerely,

HorizonIQ Technical Support & Operations

Jun 03, 2024 - 21:10 CDT

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam ? Operational
Ashburn ? Operational
Atlanta ? Operational
Chicago ? Operational
Dallas ? Operational
London ? Operational
New Jersey ? Operational
Phoenix ? Operational
San Jose ? Operational
Seattle ? Operational
Singapore ? Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Degraded Performance
Customer Ticketing Degraded Performance
Phone Support Operational
Compass Portal ? Operational
Main Website ? Operational
Compass API ? Operational
Intelligent Monitoring ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 23, 2024

No incidents reported today.

Jun 22, 2024

No incidents reported.

Jun 21, 2024

No incidents reported.

Jun 20, 2024
Resolved - This incident has been resolved.
Jun 20, 12:11 CDT
Update - The backbone issue has been resolved. We have requested an RFO from PacketFabric, which will be provided within 7-10 business days. If you were affected by this outage and would like a copy of the RFO, please create a ticket with HorizonIQ's support department.

Thank you,

HorizonIQ Technical Support & Operations Department

Jun 20, 09:27 CDT
Investigating - We are experiencing connectivity issues between our data centers in Chicago, Dallas, New Jersey, London, and Amsterdam. Our team is investigating a significant outage affecting multiple backbone links. We will keep this post updated with new information as it becomes available.

HorizonIQ Technical Support and Operations Department

Jun 20, 08:42 CDT
Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024

No incidents reported.

Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024
Completed - The scheduled maintenance has been completed.
Jun 13, 00:24 CDT
Verifying - Verification is currently underway for the maintenance items.
Jun 13, 00:21 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 00:00 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Seattle data center network infrastructure.

Start Time: Wednesday June 12, 2024, 22:00 PDT (UTC-7)
End Time: Thursday June 13, 2024, 00:00 PDT (UTC-7)
Event Location: Seattle data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Seattle data center with additional circuits. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/


Thank you,
HorizonIQ Technical Support

Jun 11, 17:03 CDT
Jun 12, 2024
Completed - The scheduled maintenance has been completed.
Jun 12, 23:35 CDT
Verifying - Verification is currently underway for the maintenance items.
Jun 12, 23:32 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Dallas data center network infrastructure.

Start Time: Wednesday June 12, 2024, 22:00 CDT (UTC-5)
End Time: Thursday June 13, 2024, 00:00 CDT (UTC-5)
Event Location: Dallas data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Dallas data center with additional circuits. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/


Thank you,
HorizonIQ Technical Support

Jun 11, 17:08 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 22:52 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 11, 17:04 CDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 11, 17:03 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Secaucus data center network infrastructure.

Start Time: Wednesday June 12, 2024, 22:00 EDT (UTC-4)
End Time: Thursday June 13, 2024, 00:00 EDT (UTC-4)
Event Location: Secaucus data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Secaucus data center with additional circuits. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/


Thank you,
HorizonIQ Technical Support

Jun 11, 17:01 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 21:30 CDT
Verifying - Verification is currently underway for the maintenance items.
Jun 12, 21:23 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 21:00 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Ashburn data center network infrastructure.

Start Time: Wednesday June 12, 2024, 22:00 EDT (UTC-4)
End Time: Thursday June 13, 2024, 00:00 EDT (UTC-4)
Event Location: Ashburn data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the Ashburn data center with additional circuits. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/


Thank you,
HorizonIQ Technical Support

Jun 11, 17:07 CDT
Completed - The scheduled maintenance has been completed.
Jun 12, 17:41 CDT
Verifying - Verification is currently underway for the maintenance items.
Jun 12, 17:34 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 16:00 CDT
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the London data center network infrastructure.

Start Time: Wednesday June 12, 2024, 22:00 BST (UTC+1)
End Time: Thursday June 13, 2024, 00:00 BST (UTC+1)
Event Location: London data center
Impact: None

Event description: HorizonIQ engineers will augment internet connectivity for the London data center with additional circuits. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/


Thank you,
HorizonIQ Technical Support

Jun 11, 16:59 CDT
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.