All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam ? Operational
Ashburn ? Operational
Atlanta ? Operational
Chicago ? Operational
Dallas ? Operational
London ? Operational
New Jersey ? Operational
Phoenix ? Operational
San Jose ? Operational
Seattle ? Operational
Singapore ? Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Operational
Customer Ticketing Operational
Phone Support Operational
Compass Portal ? Operational
Main Website ? Operational
Compass API ? Operational
Intelligent Monitoring ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 15, 2025

No incidents reported today.

May 14, 2025
Completed - The scheduled maintenance has been completed.
May 14, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 CDT
Scheduled - Engineers will be performing software updates to the management console for our Virtual Private Cloud services in Phoenix. During this time, access may be periodically interrupted to the control panel user interface and/or environment changes may be temporarily restricted. There is no expected impact to the operational state of virtual machines or network resources throughout this event.
May 12, 12:38 CDT
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025
Completed - The scheduled maintenance has been completed.
May 7, 22:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 CDT
Scheduled - The Engineering team will conduct minor routing modifications to the core network infrastructure, enhancing resiliency and improving failure response mechanisms. No service disruptions are expected during this maintenance window.
May 6, 12:19 CDT
May 6, 2025
Completed - The scheduled maintenance has been completed.
May 6, 16:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:00 CDT
Scheduled - We will be performing routine network maintenance at our Amsterdam data center to reclaim unused equipment. This maintenance is non-disruptive, and no impact to services is expected.
May 6, 09:41 CDT
May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025
Completed - The scheduled maintenance has been completed.
May 2, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 10:00 CDT
Scheduled - Engineers will be performing software upgrades to certain components within our Disaster Recovery as a Service platform. During this period, there may be momentary interruptions to replication streams. Services will automatically recover and syncronize should this occur. No action is required from users of the service.
May 1, 01:30 CDT
May 1, 2025

No incidents reported.