Monitoring - A fix has been implemented and we are monitoring the results.
Feb 04, 2026 - 17:13 CST
Feb 04, 2026 - 17:13 CST
Investigating - We are currently investigating a service degradation impacting traffic between PHX and AMS, and PHX and ORD. One of our third-party ISPs is experiencing an issue affecting backbone connectivity, which is resulting in degraded performance along these paths.
Engineering is actively working with the provider to assess the scope of the issue and restore normal performance.
Impact:
Customers may experience increased latency or reduced performance on traffic traversing these routes.
Next Update:
We will provide an update as more information becomes available or as conditions change.
Feb 04, 2026 - 15:18 CST
Engineering is actively working with the provider to assess the scope of the issue and restore normal performance.
Impact:
Customers may experience increased latency or reduced performance on traffic traversing these routes.
Next Update:
We will provide an update as more information becomes available or as conditions change.
Feb 04, 2026 - 15:18 CST
About This Site
This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.
For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.
Bare Metal and Dedicated Cloud Services
Degraded Performance
Amsterdam
Operational
Ashburn
Operational
Atlanta
Operational
Chicago
Degraded Performance
Dallas
Operational
London
Operational
New Jersey
Operational
Phoenix
Degraded Performance
San Jose
Operational
Seattle
Operational
Singapore
Operational
Virtual Cloud Platforms
Operational
Chicago - Virtual Private Cloud
Operational
Chicago - Disaster Recovery Service
Operational
Chicago - Cloud Connect Backup Service
Operational
Chicago - Public Cloud
Operational
Phoenix - Virtual Private Cloud
Operational
Phoenix - Disaster Recovery Service
Operational
Phoenix - Cloud Connect Backup Service
Operational
Phoenix - Public Cloud
Operational
New Jersey - Virtual Private Cloud
Operational
New Jersey - Disaster Recovery Service
Operational
Managed Storage Services
Operational
Atlanta - Block Storage
Operational
Dallas - Block Storage
Operational
New Jersey - Block Storage
Operational
San Jose - Block Storage
Operational
Customer Tools
Operational
Customer Ticketing
Operational
Phone Support
Operational
Compass Portal
Operational
Main Website
Operational
Compass API
Operational
Intelligent Monitoring
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled UPS Replacement – Singapore (System A) Feb 7, 2026 04:30-17:30 CST
This notice is to inform you of scheduled replacement work on UPS System A at our Singapore facility. The UPS will be placed in bypass mode during this activity, resulting in a temporary loss of redundancy. No customer impact is expected.
Posted on Dec 01, 2025 - 22:38 CST
Posted on Dec 01, 2025 - 22:38 CST