Update - Update: Our Engineering and IT teams are continuing their efforts to remediate the reduced functionality within the Compass portal. We are committed to transparency and will continue to provide updates as we make progress towards a resolution. Thank you for your continued patience and understanding.
Feb 26, 2024 - 19:52 CST
Identified - We have identified the root cause and are working to remediate the issue. Please continue to check for updates.

Thank you!

HorizonIQ Technical Support & Operations

Feb 26, 2024 - 10:32 CST
Investigating - The Compass portal is currently experiencing reduced functionality across several features due to an issue with our backend systems. Our technical team is actively investigating the root cause to restore full service as swiftly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

HorizonIQ Technical Support & Operations Department

Feb 26, 2024 - 07:17 CST

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam ? Operational
Ashburn ? Operational
Atlanta ? Operational
Chicago ? Operational
Dallas ? Operational
London ? Operational
New Jersey ? Operational
Phoenix ? Operational
San Jose ? Operational
Seattle ? Operational
Singapore ? Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Degraded Performance
Customer Ticketing Operational
Phone Support Operational
Compass Portal ? Degraded Performance
Main Website ? Operational
Compass API ? Operational
Intelligent Monitoring ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Amsterdam and Singapore data center infrastructure.

Start time: Tuesday February 27, 2024, 21:00 UTC
End time: Wednesday February 28, 2024, 00:00 UTC
Event location: Amsterdam and Singapore data centers
Impact: None expected

Event description: HorizonIQ Cloud Engineering will optimize the DNS resolution services by bringing enhanced DNS infrastructure systems online.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.inap.com

Thank you,
HorizonIQ Technical Support

Posted on Feb 20, 2024 - 14:20 CST
Past Incidents
Feb 27, 2024
Completed - The scheduled maintenance has been completed.
Feb 27, 03:23 CST
Verifying - Verification is currently underway for the maintenance items.
Feb 27, 03:10 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 02:00 CST
Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the San Jose, Dallas, and New Jersey data center infrastructure.

Start time: Tuesday February 27, 2024, 08:00 UTC
End time: Tuesday February 27, 2024, 11:00 UTC
Event location: San Jose, Dallas, and New Jersey data centers
Impact: None expected

Event description: HorizonIQ Cloud Engineering will optimize the DNS resolution services by bringing enhanced DNS infrastructure systems online.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.inap.com

Thank you,
HorizonIQ Technical Support

Feb 20, 12:30 CST
Feb 26, 2024

Unresolved incident: Compass Portal Investigation.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.