HorizonIQ Status

All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational

Amsterdam Operational

Ashburn Operational

Atlanta Operational

Chicago Operational

Dallas Operational

London Operational

New Jersey Operational

Phoenix Operational

San Jose Operational

Seattle Operational

Singapore Operational

Virtual Cloud Platforms Operational

Chicago - Virtual Private Cloud Operational

Chicago - Disaster Recovery Service Operational

Chicago - Cloud Connect Backup Service Operational

Chicago - Public Cloud Operational

Phoenix - Virtual Private Cloud Operational

Phoenix - Disaster Recovery Service Operational

Phoenix - Cloud Connect Backup Service Operational

Phoenix - Public Cloud Operational

New Jersey - Virtual Private Cloud Operational

New Jersey - Disaster Recovery Service Operational

Managed Storage Services Operational

Atlanta - Block Storage Operational

Dallas - Block Storage Operational

New Jersey - Block Storage Operational

San Jose - Block Storage Operational

Customer Tools Operational

Customer Ticketing Operational

Phone Support Operational

Compass Portal Operational

Main Website Operational

Compass API Operational

Intelligent Monitoring Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 15, 2025

No incidents reported today.

May 14, 2025

Phoenix Virtual Private Cloud Maintenance

Completed - The scheduled maintenance has been completed.
May 14, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 20:00 CDT

Scheduled - Engineers will be performing software updates to the management console for our Virtual Private Cloud services in Phoenix. During this time, access may be periodically interrupted to the control panel user interface and/or environment changes may be temporarily restricted. There is no expected impact to the operational state of virtual machines or network resources throughout this event.
May 12, 12:38 CDT

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

New Jersey Network Maintenance

Completed - The scheduled maintenance has been completed.
May 7, 22:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 CDT

Scheduled - The Engineering team will conduct minor routing modifications to the core network infrastructure, enhancing resiliency and improving failure response mechanisms. No service disruptions are expected during this maintenance window.
May 6, 12:19 CDT

May 6, 2025

Amsterdam Network Maintenance

Completed - The scheduled maintenance has been completed.
May 6, 16:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:00 CDT

Scheduled - We will be performing routine network maintenance at our Amsterdam data center to reclaim unused equipment. This maintenance is non-disruptive, and no impact to services is expected.
May 6, 09:41 CDT

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

Disaster Recovery Service Maintenance

Completed - The scheduled maintenance has been completed.
May 2, 18:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 10:00 CDT

Scheduled - Engineers will be performing software upgrades to certain components within our Disaster Recovery as a Service platform. During this period, there may be momentary interruptions to replication streams. Services will automatically recover and syncronize should this occur. No action is required from users of the service.
May 1, 01:30 CDT

May 1, 2025

No incidents reported.