Identified - We have identified the issue and are working towards a resolution.
Feb 06, 2025 - 14:54 CST
Investigating - We are currently investigating an issue affecting inbound email delivery. If you need technical assistance, please visit our support portal at compass.horizoniq.com or call 1-877-843-7627 and select option 2 for support.
Feb 05, 2025 - 09:38 CST

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam ? Operational
Ashburn ? Operational
Atlanta ? Operational
Chicago ? Operational
Dallas ? Operational
London ? Operational
New Jersey ? Operational
Phoenix ? Operational
San Jose ? Operational
Seattle ? Operational
Singapore ? Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Operational
Customer Ticketing Operational
Phone Support Operational
Compass Portal ? Operational
Main Website ? Operational
Compass API ? Operational
Intelligent Monitoring ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 6, 2025

Unresolved incident: Email delivery issues for HorizonIQ.com.

Feb 5, 2025
Feb 4, 2025

No incidents reported.

Feb 3, 2025

No incidents reported.

Feb 2, 2025

No incidents reported.

Feb 1, 2025

No incidents reported.

Jan 31, 2025

No incidents reported.

Jan 30, 2025
Resolved - This incident has been resolved.
Jan 30, 15:26 CST
Update - A fix has been implemented and we are monitoring the results.
Jan 30, 14:54 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 30, 14:51 CST
Identified - After confirming reports of performance degredation, HorizonIQ is adjusting routing policy at the Singapore data center to re-balance traffic among providers. Due to network redundancies already in place, no service impact is expected.
Jan 30, 14:32 CST
Jan 29, 2025
Completed - The scheduled maintenance has been completed.
Jan 29, 13:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 11:00 CST
Scheduled - HorizonIQ will update routing policy at the Singapore data center. Due to network redundancies already in place, no service impact is expected.
Jan 25, 16:52 CST
Jan 28, 2025

No incidents reported.

Jan 27, 2025

No incidents reported.

Jan 26, 2025

No incidents reported.

Jan 25, 2025

No incidents reported.

Jan 24, 2025

No incidents reported.

Jan 23, 2025

No incidents reported.