All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam Operational
Ashburn Operational
Atlanta Operational
Chicago Operational
Dallas Operational
London Operational
New Jersey Operational
Phoenix Operational
San Jose Operational
Seattle Operational
Singapore Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Operational
Customer Ticketing Operational
Phone Support Operational
Compass Portal Operational
Main Website Operational
Compass API Operational
Intelligent Monitoring Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Mar 4, 2026
Upstream ISP connectivity issue
Resolved - This incident has been resolved.
Mar 4, 13:00 CST
Monitoring - Our upstream provider has implemented a fix. We are monitoring for stability.
Mar 4, 09:51 CST
Identified - Our upstream provider has identified the issue and is working on a fix. At this time we do not have an eta for restoration of service.
Mar 4, 08:59 CST
Investigating - We have identified an issue with one of our upstream internet service providers.
Mar 4, 08:51 CST
Mar 3, 2026
Emergency Network Maintenance – AMS01
Completed - The scheduled maintenance has been completed.
Mar 3, 20:34 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 18:00 CST
Scheduled - HorizonIQ will be performing emergency maintenance in the AMS-1 data center to replace a network aggregation switch that is exhibiting hardware faults.

Expected Impact:
Due to existing network redundancies, no extended service interruption is expected. However, some customers may experience brief periods of packet loss during the replacement process.

Updates will be posted throughout the maintenance window here on our status page.

Thank you,
HorizonIQ Technical Support
Mar 3, 17:40 CST
Continuation - Veeam Cloud Connect Maintenance – PHX and ORD
Postmortem - Read details
Mar 4, 15:23 CST
Completed - The scheduled maintenance has been completed.
Mar 3, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 10:00 CST
Scheduled - This notice is to inform you of scheduled maintenance impacting Veeam Cloud Connect services in both the PHX and ORD data centers. The work includes updating backend servers, and upgrading Veeam Cloud Connect to the latest version. To maintain consistency across the environment, both PHX and ORD will be upgraded during the same window. Veeam Cloud Connect will be unavailable for a significant portion of the maintenance.

Impact:
* Updates to be performed on backend servers
* Veeam Cloud Connect services in PHX and ORD will be upgraded
* Veeam Cloud Connect will be unavailable for a large portion of the window
* Backup operations relying on Veeam Cloud Connect may be delayed while the work is in progress
* No production impact expected outside of backup workflows
Feb 27, 17:53 CST
Mar 2, 2026
Amsterdam Network Issues
Resolved - This incident has been resolved.
Mar 2, 22:00 CST
Identified - We're currently experiencing a partial network outage in our Amsterdam facility. Our engineering team is aware of the problem and working to correct as quickly as possible.
Mar 2, 21:46 CST
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Veeam Cloud Connect Maintenance – PHX and ORD
Postmortem - Read details
Feb 27, 17:50 CST
Completed - The scheduled maintenance has been completed.
Feb 27, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 10:00 CST
Scheduled - This notice is to inform you of scheduled maintenance impacting Veeam Cloud Connect services in both the PHX and ORD data centers. The work includes updating backend servers, and upgrading Veeam Cloud Connect to the latest version. To maintain consistency across the environment, both PHX and ORD will be upgraded during the same window. Veeam Cloud Connect will be unavailable for a significant portion of the maintenance.

Impact:
* Updates to be performed on backend servers
* Veeam Cloud Connect services in PHX and ORD will be upgraded
* Veeam Cloud Connect will be unavailable for a large portion of the window
* Backup operations relying on Veeam Cloud Connect may be delayed while the work is in progress
* No production impact expected outside of backup workflows
Feb 24, 14:51 CST
Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.

Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

Feb 18, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage