All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam ? Operational
Ashburn ? Operational
Atlanta ? Operational
Chicago ? Operational
Dallas ? Operational
London ? Operational
New Jersey ? Operational
Phoenix ? Operational
San Jose ? Operational
Seattle ? Operational
Singapore ? Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Operational
Customer Ticketing Operational
Phone Support Operational
Compass Portal ? Operational
Main Website ? Operational
Compass API ? Operational
Intelligent Monitoring ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 18, 2025

No incidents reported today.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025
Resolved - This incident has been resolved.
Mar 11, 15:18 CDT
Investigating - We are currently experiencing an outage affecting our private backbone circuits between Dallas <> New Jersey, and Dallas <> San Jose. The issue has been escalated with our upstream provider and we're actively engaged to resolve the issue. More updates will be provided as information becomes available.
Mar 10, 22:25 CDT
Completed - The scheduled maintenance has been completed.
Mar 11, 01:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 00:00 CDT
Scheduled - Engineering will be conducting preventative software maintenance on a network aggregation switch. No service impact is expected during this window.
Mar 3, 15:41 CST
Mar 10, 2025
Resolved - This incident has been resolved.
Mar 10, 11:52 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 6, 20:38 CST
Identified - We are currently experiencing an outage affecting our backbone circuits between SJC2, DAL, and NYJ. The issue has been identified as a problem with our upstream provider. We are actively working with them to resolve the issue and will provide updates as more information becomes available.

Thank you for your patience.

Mar 6, 19:00 CST
Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025
Mar 5, 2025

No incidents reported.

Mar 4, 2025

No incidents reported.