Identified - We have identified the issue and are working towards a resolution.
Feb 06, 2025 - 14:54 CST
Investigating - We are currently investigating an issue affecting inbound email delivery. If you need technical assistance, please visit our support portal at compass.horizoniq.com or call 1-877-843-7627 and select option 2 for support.
Feb 05, 2025 - 09:38 CST
This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.
For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.
Bare Metal and Dedicated Cloud Services
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Amsterdam
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Operational
Ashburn
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Operational
Atlanta
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Chicago
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Operational
Dallas
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Operational
London
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Operational
New Jersey
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Operational
Phoenix
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Operational
San Jose
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Operational
Seattle
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Singapore
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Operational
Virtual Cloud Platforms
Operational
Chicago - Virtual Private Cloud
Operational
Chicago - Disaster Recovery Service
Operational
Chicago - Cloud Connect Backup Service
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Chicago - Public Cloud
Operational
Phoenix - Virtual Private Cloud
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Phoenix - Disaster Recovery Service
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Phoenix - Cloud Connect Backup Service
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Phoenix - Public Cloud
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New Jersey - Virtual Private Cloud
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New Jersey - Disaster Recovery Service
Operational
Resolved -
This incident has been resolved.
Jan 30, 15:26 CST
Update -
A fix has been implemented and we are monitoring the results.
Jan 30, 14:54 CST
Monitoring -
A fix has been implemented and we are monitoring the results.
Jan 30, 14:51 CST
Identified -
After confirming reports of performance degredation, HorizonIQ is adjusting routing policy at the Singapore data center to re-balance traffic among providers. Due to network redundancies already in place, no service impact is expected.
Jan 30, 14:32 CST
Completed -
The scheduled maintenance has been completed.
Jan 29, 13:00 CST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 11:00 CST
Scheduled -
HorizonIQ will update routing policy at the Singapore data center. Due to network redundancies already in place, no service impact is expected.
Jan 25, 16:52 CST