Compass Portal Maintenance

Scheduled Maintenance Report for HorizonIQ

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 21, 2025 - 21:00 CST

Scheduled

Engineering will be performing infrastructure upgrades to the HorizonIQ Compass portal located at https://compass.horizoniq.com
Customers may experience periodic but brief interruptions in the reachability of the site, and/or limitations of functionality such as billing management, infrastructure control or ticketing interaction.

Customer services will not be directly impacted during this window.

Should you require assistance from our customer service team during the maintenance, we highly encourage you to call us at 1-877-843-7627 due to potential instability in ticket behavior.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/

Thank you,
HorizonIQ Technical Support

Posted Jan 17, 2025 - 13:42 CST

This scheduled maintenance affects: Customer Tools (Customer Ticketing, Compass Portal, Compass API, Intelligent Monitoring).