Service Degradation – PHX to AMS / PHX to ORD

Incident Report for HorizonIQ

Resolved

This incident has been resolved.
Posted Feb 05, 2026 - 15:53 CST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 04, 2026 - 17:13 CST

Investigating

We are currently investigating a service degradation impacting traffic between PHX and AMS, and PHX and ORD. One of our third-party ISPs is experiencing an issue affecting backbone connectivity, which is resulting in degraded performance along these paths.

Engineering is actively working with the provider to assess the scope of the issue and restore normal performance.

Impact:
Customers may experience increased latency or reduced performance on traffic traversing these routes.

Next Update:
We will provide an update as more information becomes available or as conditions change.
Posted Feb 04, 2026 - 15:18 CST
This incident affected: Bare Metal and Dedicated Cloud Services (Chicago, Phoenix).
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