All services have been restored, please contact support if you experience any additional issues.
Thank you,
INAP Technical Support & Operations
Posted Nov 29, 2023 - 14:55 CST
Identified
We have engaged our third-party vendor to complete our remediation steps. We will provide the next update once the issue has been fully resolved.
Posted Nov 29, 2023 - 11:04 CST
Update
UPDATE: The support team has identified the root cause of this issue. The team is now working through the remediation steps to bring the portal back to full functionality. We will continue to provide updates until this issue has been resolved.
INAP Technical Support & Operations
Posted Nov 29, 2023 - 09:05 CST
Investigating
We are currently experiencing technical difficulties with our support ticket system, impacting the opening of new tickets and the receipt of updates via the InBlue portal. Our team is diligently working to resolve this issue as quickly as possible.
In the meantime, for any support needs, please contact our help desk directly at (877) 843-4662.
We will be providing updates on the situation every hour until full functionality is restored.
Thank you for your patience and understanding.
INAP Technical Support & Operations
Posted Nov 29, 2023 - 09:00 CST
This incident affected: Customer Tools (Customer Ticketing, Compass Portal).