Update: The problem has been permanently fixed by our upstream provider. We're keeping an eye on this outage and will confirm it as resolved by this afternoon, provided no further issues arise. For any technical help, feel free to contact us at 1-877-843-4662.
INAP Technical Support & Operations.
Posted Dec 05, 2023 - 10:53 CST
Update
Our upstream provider has reported that the issue has stabilized, and they are working towards full remediation. We will continue to keep all customers updated. If you are experiencing any issues related to this outage, please contact support at 1-877-843-4662
Posted Dec 05, 2023 - 08:12 CST
Investigating
We are currently experiencing network disruptions at our NYJ and AMS Data Centers due to issues reported by our upstream provider. Rest assured, we're receiving updates every 45 minutes and will keep you informed here. If you're affected, please reach out to INAP's technical support for assistance at 1-877-843-4662.
INAP Technical Support
Posted Dec 05, 2023 - 07:40 CST
This incident affected: Bare Metal and Dedicated Cloud Services (Amsterdam, New Jersey) and Managed Storage Services (New Jersey - Block Storage).