The backbone issue has been resolved. We have requested an RFO from PacketFabric, which will be provided within 7-10 business days. If you were affected by this outage and would like a copy of the RFO, please create a ticket with HorizonIQ's support department.
Thank you,
HorizonIQ Technical Support & Operations Department
Posted Jun 20, 2024 - 09:27 CDT
Investigating
We are experiencing connectivity issues between our data centers in Chicago, Dallas, New Jersey, London, and Amsterdam. Our team is investigating a significant outage affecting multiple backbone links. We will keep this post updated with new information as it becomes available.
HorizonIQ Technical Support and Operations Department
Posted Jun 20, 2024 - 08:42 CDT
This incident affected: Bare Metal and Dedicated Cloud Services (Amsterdam, Chicago, Dallas, London, New Jersey) and Managed Storage Services (Dallas - Block Storage, New Jersey - Block Storage).