Inbound and Outbound voice issues.

Incident Report for HorizonIQ

Resolved

This incident has been resolved.

Posted Jul 22, 2025 - 12:29 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 22, 2025 - 10:10 CDT

Investigating

We're currently experiencing degraded performance for inbound and outbound calls as a result of an upstream provider issue. Please use the compass portal at https://compass.horizoniq.com/ for communication with sales and support teams.

Posted Jul 22, 2025 - 09:00 CDT

This incident affected: Customer Tools (Phone Support).