Ticketing / Billing System Maintenance

Scheduled Maintenance Report for HorizonIQ

Completed

The scheduled maintenance has been completed.

Posted Mar 28, 2025 - 21:30 CDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Mar 28, 2025 - 17:30 CDT

Scheduled

During this event, software updates will be applied to our billing and ticketing platform. As a result, support tickets and billing information will be unavailable via the Compass portal and API while the work is performed.

Customer servers and cloud infrastructure will not be impacted by this event. If you do require assistance during this period, we highly encourage you to contact our technical support staff at 1-877-843-7627.

Posted Mar 27, 2025 - 11:59 CDT

This scheduled maintenance affected: Customer Tools (Customer Ticketing, Compass Portal, Compass API).