A fix has been implemented and we are monitoring the results.
Posted May 28, 2024 - 10:15 CDT
Investigating
Dear Valued Customers,
We are writing to inform you that our DAL6 facility in Dallas experienced a utility power interruption on May 28, 2024, at 7:53 AM CDT. We are currently operating on generator-backed power, and all backup systems have functioned as expected. There has been no impact on our customers' services.
Please rest assured that all services, including Remote Hands, installations, and work visits, are continuing as usual according to our standard procedures.
We appreciate your understanding and patience. Should you have any questions or concerns, please do not hesitate to reach out to our support team.
Thank you for your continued trust and support.
Sincerely,
HorizonIQ Technical Support & Operations
Posted May 28, 2024 - 10:15 CDT
This incident affected: Managed Storage Services (Dallas - Block Storage) and Bare Metal and Dedicated Cloud Services (Dallas).