Our telephone vendor has monitored and confirmed that its mitigation has resolved the intermittent phone availability issues. We apologize for any interruption this has caused. Thank you for choosing INAP!
Posted Dec 11, 2023 - 17:28 CST
Monitoring
Our telephone vendor has identified the cause and has performed mitigation that has improved the stability of our phone systems. They are continuing to monitor and will provide an update once the mitigation has been confirmed successful.
Posted Dec 11, 2023 - 16:41 CST
Investigating
Our telephone vendor is experiencing an outage with their systems that may affect our staff's ability to place and receive phone calls intermittently. We have been reassured by our vendor that they are doing their very best to get this issue resolved as a matter of priority. While our vendor works to restore services, please use the Inblue portal (https://inblue.inap.com) to submit a Support Request. We thank you for your patience.
Our Support phone numbers are listed below: +1-877-843-4662 +1-877-843-7627
Posted Dec 11, 2023 - 16:07 CST
This incident affected: Customer Tools (Phone Support).