Microsoft integration services

Incident Report for HorizonIQ

Resolved

This incident has been resolved.

Posted Nov 13, 2026 - 06:15 CST

Identified

Communication through the compass portal or phone system remains operational:

https://compass.horizoniq.com

1-678-502-7187

Posted Nov 12, 2026 - 14:25 CST

Investigating

We're seeing some issues with Microsoft today that may impact email delivery, including both inbound tickets and outbound notifications from our ticketing system. We may see delays or failures in ticket creation and email notifications until Microsoft resolves the underlying issue. We'll continue monitoring and provide updates as needed.

Posted Nov 12, 2026 - 14:14 CST

This incident affected: Customer Tools (Customer Ticketing).