All services related to this event have now been restored.
This morning we experienced two separate issues that occurred within the same timeframe:
One of our backbone providers experienced a failure that impacted redundant backbone connectivity in Phoenix. This affected private network paths between Phoenix and other locations, including Chicago and Amsterdam. The provider restored service at approximately 06:58 AM CST, at which point normal connectivity resumed.
2. Amsterdam Public Network Event
Around the same time, we experienced a separate issue affecting public connectivity in our Amsterdam environment. This was caused by a network control-plane condition that resulted in loss of public routing from the site. Engineering isolated the condition and restored service at approximately 07:00 AM CST.
Impact
Customers with connectivity between Phoenix and other locations, as well as some public connectivity in Amsterdam, may have experienced loss of connectivity or degraded performance during the incident window.
Resolution
Both issues have been resolved and services are operating normally. Engineering continues to review the events with our providers and internally to reduce the likelihood of recurrence.