Support ticket functionality has been restored for the HorizonIQ Compass portal. We appreciate your patience in this matter.
Posted Mar 25, 2024 - 15:17 CDT
Investigating
We are currently aware that the Compass portal is experiencing issues that affect the functionality of submitting and reviewing tickets. Our technical team is actively working to identify and address the root cause of these issues to restore full service as quickly as possible.
We understand how important it is for you to manage your tickets efficiently, and we sincerely apologize for any inconvenience this situation may cause. Your patience and understanding as we navigate this challenge are greatly appreciated.
In the meantime, if you need immediate assistance or wish to open a new case, please don't hesitate to contact our support team by phone, (877) 843-4662.
Posted Mar 25, 2024 - 10:30 CDT
This incident affected: Customer Tools (Customer Ticketing, Compass Portal).