Backbone Circuit Outage – SJC2 to DAL & NYJ

Incident Report for HorizonIQ

Resolved

This incident has been resolved.
Posted Mar 10, 2025 - 11:52 CDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 06, 2025 - 20:38 CST

Identified

We are currently experiencing an outage affecting our backbone circuits between SJC2, DAL, and NYJ. The issue has been identified as a problem with our upstream provider. We are actively working with them to resolve the issue and will provide updates as more information becomes available.

Thank you for your patience.
Posted Mar 06, 2025 - 19:00 CST
This incident affected: Bare Metal and Dedicated Cloud Services (Dallas, New Jersey, San Jose).
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