The Compass portal is operational. Our IT and Engineering Departments are still working on remediating a few remaining issues. We will continue to update this post until we reach full remediation.
HorizonIQ Technical Support & Operations Department
Posted Feb 27, 2024 - 11:54 CST
Update
We have identified the root cause and continue to work to remediate the issue. Please continue to check for updates.
Thank you!
HorizonIQ Technical Support & Operations
Posted Feb 27, 2024 - 11:12 CST
Update
Update: Our Engineering and IT teams are continuing their efforts to remediate the reduced functionality within the Compass portal. We are committed to transparency and will continue to provide updates as we make progress towards a resolution. Thank you for your continued patience and understanding.
Posted Feb 26, 2024 - 19:52 CST
Identified
We have identified the root cause and are working to remediate the issue. Please continue to check for updates.
Thank you!
HorizonIQ Technical Support & Operations
Posted Feb 26, 2024 - 10:32 CST
Investigating
The Compass portal is currently experiencing reduced functionality across several features due to an issue with our backend systems. Our technical team is actively investigating the root cause to restore full service as swiftly as possible. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.
HorizonIQ Technical Support & Operations Department
Posted Feb 26, 2024 - 07:17 CST
This incident affected: Customer Tools (Compass Portal).