All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational
Amsterdam Operational
Ashburn Operational
Atlanta Operational
Chicago Operational
Dallas Operational
London Operational
New Jersey Operational
Phoenix Operational
San Jose Operational
Seattle Operational
Singapore Operational
Virtual Cloud Platforms Operational
Chicago - Virtual Private Cloud Operational
Chicago - Disaster Recovery Service Operational
Chicago - Cloud Connect Backup Service Operational
Chicago - Public Cloud Operational
Phoenix - Virtual Private Cloud Operational
Phoenix - Disaster Recovery Service Operational
Phoenix - Cloud Connect Backup Service Operational
Phoenix - Public Cloud Operational
New Jersey - Virtual Private Cloud Operational
New Jersey - Disaster Recovery Service Operational
Managed Storage Services Operational
Atlanta - Block Storage Operational
Dallas - Block Storage Operational
New Jersey - Block Storage Operational
San Jose - Block Storage Operational
Customer Tools Operational
Customer Ticketing Operational
Phone Support Operational
Compass Portal Operational
Main Website Operational
Compass API Operational
Intelligent Monitoring Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

UPS Pre-Bypass Switch Test - Singapore (System-A) Jan 31, 2026 08:00-14:00 CST

This notice is to inform you of scheduled maintenance on UPS System A at our Singapore facility. During this window, the UPS will be placed in bypass mode to perform pre-bypass switch testing. Power redundancy will be temporarily reduced, but no customer impact is expected.
Posted on Dec 01, 2025 - 22:36 CST

Scheduled UPS Replacement – Singapore (System A) Feb 7, 2026 04:30-17:30 CST

This notice is to inform you of scheduled replacement work on UPS System A at our Singapore facility. The UPS will be placed in bypass mode during this activity, resulting in a temporary loss of redundancy. No customer impact is expected.
Posted on Dec 01, 2025 - 22:38 CST
Dec 7, 2025

No incidents reported today.

Dec 6, 2025
Scheduled UPS Replacement – Singapore (System B)
Completed - The scheduled maintenance has been completed.
Dec 6, 17:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 04:30 CST
Scheduled - This notice is to inform you of scheduled replacement work on UPS System B at our Singapore facility. The UPS will be placed in bypass mode during this activity, resulting in a temporary loss of redundancy. No customer impact is expected.
Oct 29, 09:48 CDT
Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Service Impact – Amsterdam
Resolved - This incident has been resolved.
Dec 1, 11:04 CST
Monitoring - Power has been restored.
Nov 30, 19:43 CST
Update - The site engineering team has identified a high-voltage failure along with multiple UPS failures affecting the suite. Vendor teams and Digital Realty personnel are on site and continuing investigation and repair efforts.

We will provide further updates as more information becomes available or when the facility delivers their next update.
Nov 30, 18:08 CST
Identified - We’ve received an update from the facility regarding the incident that began at approximately 21:30 CET. The provider has escalated this to a Red Incident – Electrical Services Issue / Critical Impact. Their engineering team reports an issue with the UPS supporting our suite, resulting in a loss of critical IT load. The site team is actively investigating the source and the full scope of the impact.

We will provide additional updates as more information becomes available or when the facility delivers their next update.
Nov 30, 16:59 CST
Investigating - We are investigating a service-impacting event in the AMS7 data center. Monitoring is showing loss of connectivity to multiple network devices, and we have also received upstream circuit alarms. The facility reported a utility power disturbance resulting in an automatic transfer to generator power around 21:30 CET, but the full scope and impact are still being confirmed.

Engineering is actively working to regain access to the affected infrastructure. A support case has been opened with the facility, and an onsite engineer is en route.
Nov 30, 16:28 CST
Service Impact – Phoenix
Resolved - This incident has been resolved.
Dec 1, 11:04 CST
Identified - The issue has been identified and a fix is being implemented.
Dec 1, 08:56 CST
Investigating - We are investigating a service-impacting event in the Phoenix data center. We will provide you with updates as they become available.
Dec 1, 07:29 CST
Nov 30, 2025
Nov 29, 2025
UPS Pre-Bypass Switch Test – Singapore (System B)
Completed - The scheduled maintenance has been completed.
Nov 29, 14:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 08:00 CST
Scheduled - This notice is to inform you of scheduled maintenance on UPS System B at our Singapore facility. During this window, the UPS will be placed in bypass mode to perform pre-bypass switch testing. Power redundancy will be temporarily reduced, but no customer impact is expected.
Oct 29, 09:45 CDT
Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025
Scheduled Veeam Cloud Connect & Storage Maintenance – PHX and ORD
Completed - The scheduled maintenance has been completed.
Nov 24, 16:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 10:00 CST
Scheduled - This notice is to inform you of scheduled maintenance impacting Veeam Cloud Connect services in both the PHX and ORD data centers. The work includes upgrading Veeam Cloud Connect to the latest version and performing storage maintenance in PHX. To maintain consistency across the environment, both PHX and ORD will be upgraded during the same window. Veeam Cloud Connect will be unavailable for a significant portion of the maintenance.

Impact:
* Veeam Cloud Connect services in PHX and ORD will be upgraded
* Storage maintenance occurring in PHX
* Veeam Cloud Connect will be unavailable for a large portion of the window
* Backup operations relying on Veeam Cloud Connect may be delayed while the work is in progress
* No production impact expected outside of backup workflows
Nov 21, 15:52 CST
Nov 23, 2025

No incidents reported.

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