HorizonIQ Status

All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational

Amsterdam Operational

Ashburn Operational

Atlanta Operational

Chicago Operational

Dallas Operational

London Operational

New Jersey Operational

Phoenix Operational

San Jose Operational

Seattle Operational

Singapore Operational

Virtual Cloud Platforms Operational

Chicago - Virtual Private Cloud Operational

Chicago - Disaster Recovery Service Operational

Chicago - Cloud Connect Backup Service Operational

Chicago - Public Cloud Operational

Phoenix - Virtual Private Cloud Operational

Phoenix - Disaster Recovery Service Operational

Phoenix - Cloud Connect Backup Service Operational

Phoenix - Public Cloud Operational

New Jersey - Virtual Private Cloud Operational

New Jersey - Disaster Recovery Service Operational

Managed Storage Services Operational

Atlanta - Block Storage Operational

Dallas - Block Storage Operational

New Jersey - Block Storage Operational

San Jose - Block Storage Operational

Customer Tools Operational

Customer Ticketing Operational

Phone Support Operational

Compass Portal Operational

Main Website Operational

Compass API Operational

Intelligent Monitoring Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Telehouse Singapore Data Center Power Maintenance Notification Nov 22, 2024 09:00-16:00 CST

Maintenance Details (SGT):

On Friday, November 22, 2024, from 11:00 PM to 6:00 AM SGT, we will be performing scheduled power maintenance at our Singapore data center. During this time, the facility will transition from primary power to backup generators to ensure uninterrupted operation. All systems will remain fully powered, and no service disruptions are expected.

Start Date/Time: November 22, 2024 - 11:00 PM SGT
End Date/Time: November 23, 2024 - 6:00 AM SGT

For any additional information or assistance during the maintenance window, please contact HorizonIQ Support at (877) 843-4662, option 2, then option 1.
Posted on Sep 13, 2024 - 12:47 CDT

Past Incidents

Oct 30, 2024

Chicago Data Center Core-Layer Line Card Repair

Completed - The scheduled maintenance has been completed.
Oct 30, 04:00 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 00:00 CDT

Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Chicago data center network infrastructure.

Start Time: Wednesday October 30, 2024, 00:00 CDT (UTC-5)
End Time: Wednesday October 30, 2024, 04:00 CDT (UTC-5)
Event Location: Chicago data center
Impact: None expected

Event description: HorizonIQ will perform repairs on a core network line card. Due to network redundancies already in place, no extended service impact is expected.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/

Thank you,

HorizonIQ Technical Support
Oct 28, 17:55 CDT

Oct 29, 2024

Singapore Internet Augmentation

Completed - The scheduled maintenance has been completed.
Oct 29, 12:22 CDT

Verifying - Verification is currently underway for the maintenance items.
Oct 29, 11:44 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 11:00 CDT

Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Singapore data center network infrastructure.

Start Time: Wednesday October 30, 2024, 00:00 SGT (UTC+8)
End Time: Wednesday October 30, 2024, 02:00 SGT (UTC+8)
Event Location: Singapore data center
Impact: Reduced redundancy

Event description: HorizonIQ engineers will augment internet connectivity for the Singapore data center with additional circuits. No impact on network connectivity is expected as a result of this activity.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/

Thank you,

HorizonIQ Technical Support
Oct 26, 09:09 CDT

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.

Oct 16, 2024

Singapore Routing Update

Completed - The scheduled maintenance has been completed.
Oct 16, 12:48 CDT

Verifying - Verification is currently underway for the maintenance items.
Oct 16, 12:35 CDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 11:00 CDT

Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Singapore data center network infrastructure.

Start Time: Thursday October 17, 2024, 00:00 SGT (UTC+8)
End Time: Thursday October 17, 2024, 04:00 SGT (UTC+8)
Event Location: Singapore data center
Impact: Reduced redundancy

Event description: HorizonIQ engineers will groom circuits and update routing policy at Singapore data center. During this time, redundancy will be reduced as individual circuits are re-homed.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/

Thank you,
HorizonIQ Technical Support
Oct 11, 15:46 CDT