HorizonIQ Status

All Systems Operational

About This Site

This page contains the real-time status and scheduled maintenance activities for all services provided by HorizonIQ. Please refer to this site for the latest updates on any service degradation events. You may also receive direct notifications to any or all aspects of our services by clicking on the "Subscribe to Updates" button above.

For any questions specific to your services, please contact our Technical Support department at (877) 843-7627.

Bare Metal and Dedicated Cloud Services Operational

Amsterdam Operational

Ashburn Operational

Atlanta Operational

Chicago Operational

Dallas Operational

London Operational

New Jersey Operational

Phoenix Operational

San Jose Operational

Seattle Operational

Singapore Operational

Virtual Cloud Platforms Operational

Chicago - Virtual Private Cloud Operational

Chicago - Disaster Recovery Service Operational

Chicago - Cloud Connect Backup Service Operational

Chicago - Public Cloud Operational

Phoenix - Virtual Private Cloud Operational

Phoenix - Disaster Recovery Service Operational

Phoenix - Cloud Connect Backup Service Operational

Phoenix - Public Cloud Operational

New Jersey - Virtual Private Cloud Operational

New Jersey - Disaster Recovery Service Operational

Managed Storage Services Operational

Atlanta - Block Storage Operational

Dallas - Block Storage Operational

New Jersey - Block Storage Operational

San Jose - Block Storage Operational

Customer Tools Operational

Customer Ticketing Operational

Phone Support Operational

Compass Portal Operational

Main Website Operational

Compass API Operational

Intelligent Monitoring Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Telehouse Singapore Data Center Power Maintenance Notification Nov 22, 2024 09:00-16:00 CST

Maintenance Details (SGT):

On Friday, November 22, 2024, from 11:00 PM to 6:00 AM SGT, we will be performing scheduled power maintenance at our Singapore data center. During this time, the facility will transition from primary power to backup generators to ensure uninterrupted operation. All systems will remain fully powered, and no service disruptions are expected.

Start Date/Time: November 22, 2024 - 11:00 PM SGT
End Date/Time: November 23, 2024 - 6:00 AM SGT

For any additional information or assistance during the maintenance window, please contact HorizonIQ Support at (877) 843-4662, option 2, then option 1.
Posted on Sep 13, 2024 - 12:47 CDT

Past Incidents

Nov 20, 2024

Service Update: HorizonIQ Ticketing System

Resolved - This incident has been resolved.
Nov 20, 09:06 CST

Monitoring - The HorizonIQ Ticketing System is now fully operational, and all services are functioning as expected.

We will continue to closely monitor the system to ensure ongoing stability and performance. Should you experience any issues, please do not hesitate to contact us at 1-877-843-7627.

Thank you for your patience and understanding.

HorizonIQ Technical Suppprt
Nov 20, 04:25 CST

Investigating - We are currently experiencing technical issues with the HorizonIQ Ticketing System. Our team is actively investigating and working to resolve the situation as quickly as possible.

If you require immediate assistance, please contact us at 1-877-843-7627, and our support team will be happy to assist you.

We are committed to keeping you informed and will provide updates here as more information becomes available. Thank you for your understanding and patience as we work to restore full functionality.

Thank you,

HorizonIQ Technical Support Department
Nov 20, 04:18 CST

Nov 19, 2024

HorizonIQ Ticket Submission System Transition Maintenance

Completed - The scheduled maintenance has been completed.
Nov 19, 14:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:00 CST

Scheduled - Dear Valued Customer,

At HorizonIQ, we are committed to providing you with the best possible service. To better serve you, we are transitioning to a new support ticketing application.

As part of this upgrade, we have scheduled a maintenance window on Tuesday, November 19th from 10:00 AM to 2:00 PM Eastern Time.

During this time:

• Compass Portal Unavailability: Access to our Compass portal (compass.horizoniq.com) will be unavailable from 10:00 AM to 10:30 AM ET.
• Email Ticket Submission Transition: Our email ticketing system will undergo a transition starting at 10:00 AM ET, lasting approximately 15 minutes.

Please be aware that during this period, you may experience temporary interruptions when accessing the portal or submitting support tickets via email. If you need support during this maintenance window, please call 1-877-843-7627.

We apologize for any inconvenience this may cause and appreciate your patience. This upgrade is part of our ongoing efforts to enhance your customer experience.

If you have any questions or concerns, please do not hesitate to contact us before the maintenance window begins.

Thank you for your understanding and continued support.

The HorizonIQ Team
Nov 18, 14:09 CST

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

Chicago Data Center Core Line Card Addition

Completed - The scheduled maintenance has been completed.
Nov 11, 22:18 CST

Verifying - Verification is currently underway for the maintenance items.
Nov 11, 22:14 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 22:00 CST

Scheduled - This message is an advisory regarding an upcoming scheduled maintenance to be performed in the Chicago data center network infrastructure.

Start Time: Monday November 11, 2024, 22:00 CST (UTC-6)
End Time: Tuesday November 12, 2024, 02:00 CST (UTC-6)
Event Location: Chicago data center
Impact: None expected

Event description: HorizonIQ will install additional core network line cards. Due to network redundancies already in place, no service impact is expected.

You can stay updated throughout the window on our HorizonIQ Status website:

https://ot.horizoniq.com/

Thank you,
HorizonIQ Technical Support
Nov 7, 10:35 CST

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.